About Us

The Delaware Department of Health and Social Services (DHSS) First State Family Prepaid Visa® Card is a card that offers security and convenience. The Card can be used to pay for purchases at millions of merchants worldwide everywhere that Visa debit cards are accepted.

The First State Family Card can be used at ATM's for cash withdrawals and for purchases at grocery stores, drug stores, gas stations, clothing stores, malls, restaurants, and other locations that accept Visa debit cards. The amount of each ATM withdrawal or purchase is automatically deducted from the Card's available balance until the Card is at a zero balance. Cardholders can check balance and transaction history by accessing the website or by calling the phone number on the back of the card to access the Voice Response Unit.

This Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.