Contact Us


To report your First State Family Prepaid Visa® Card as lost or stolen, review your account activity, dispute a transaction, or all other customer service inquiries - please call: 1-866-466-8897


To dispute a transaction or other general correspondence:
Cardholder Services
P.O. Box 7235
Sioux Falls, SD 57117-7235

When contacting us please provide your name, your account number and the last 4-digits of your Social Security number.

Please help us help you by providing as much information as you can. A response will be sent within 10 working days of us receiving your inquiry.